Information We Collect

Look, we only collect what we actually need to provide our education services. Here's what that means in practice.

Information You Give Us Directly

When you sign up for our programs or contact us, you share certain details with us:

• Basic contact details: Your name, email address, phone number, and company name if you're signing up through work
• Account information: Username, password (encrypted, we never see your actual password), and profile preferences
• Payment information: Billing address and payment details (processed securely through our payment partners — we don't store full credit card numbers)
• Learning preferences: Your selected courses, skill level, areas of interest, and any specific goals you share with us
• Communication records: Messages you send us through contact forms, emails, or support requests

Information We Collect Automatically

Like most websites, we collect some technical information when you use our platform:

• Usage data: Which courses you view, how long you spend on different pages, what resources you download
• Device information: Your IP address, browser type, operating system, device identifiers
• Location data: Approximate location based on your IP address (city and state level, not precise GPS coordinates)
• Cookies and tracking: Small files that help us remember your preferences and analyze site performance

Information From Third Parties

Sometimes we receive information about you from other sources:

• If your employer enrolls you in our corporate training programs
• From payment processors when you make a purchase
• From marketing partners if you've opted into joint programs
• Public business information if you're using our services professionally

How We Use Your Information

We're not in the business of selling your data. We use what we collect to run our education services and make them better. Here's the breakdown:

Sharing Your Information

We don't sell your personal information to anyone. That's a hard rule. But we do share it with specific parties in limited circumstances:

Service Providers

We work with trusted companies that help us run our business:

• Hosting providers: Where our website and course content live
• Payment processors: Companies that handle credit card transactions securely
• Email services: Platforms we use to send course updates and communications
• Analytics providers: Tools that help us understand how people use our site
• Customer support tools: Systems we use to respond to your questions efficiently

All these providers are contractually required to protect your data and only use it for the specific services they provide to us.

Business Transfers

If worentavilo is acquired by or merges with another company, your information would transfer to the new entity. We'd notify you before this happens and explain any changes to how your data is handled.

Legal Requirements

We might share information if required by Australian law, court orders, or government requests. We'll only share what's legally necessary and will challenge overly broad requests where appropriate.

Corporate Clients

If your employer or organization pays for your enrollment, we may share your progress and completion status with them. This typically includes course completions, assessment scores, and participation data — but not your personal communications or detailed usage patterns unless specifically agreed.

Data Security and Protection

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Here's what that looks like:

• Encryption: All data transmitted to and from our site uses industry-standard SSL/TLS encryption
• Access controls: Only authorized staff members can access personal information, and only when necessary for their job
• Secure storage: Data is stored on servers with physical and digital security measures
• Regular updates: We keep our security systems current and patch vulnerabilities promptly
• Monitoring: We monitor for suspicious activity and unauthorized access attempts

Your Rights Under Australian Law

The Australian Privacy Act gives you specific rights regarding your personal information. Here's what you can do:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually in a readable electronic format. There's no charge unless your request is particularly complex or repetitive.

Correct Your Information

Found something wrong in your account details? You can update most information directly in your account settings. For other corrections, just contact us and we'll fix it promptly.

Request Deletion

You can ask us to delete your personal information. We'll honor this request unless we have a legitimate reason to keep it — like completing a course you paid for, meeting legal obligations, or resolving disputes. We'll explain if we can't delete everything and why.

Object to Processing

You can object to certain uses of your information, particularly for marketing purposes. We'll stop using your data that way unless we have compelling legitimate grounds to continue.

Data Portability

You can request your data in a structured, commonly used format that you can transfer to another service. This includes information you've provided to us directly.

Withdraw Consent

If we're processing your data based on your consent, you can withdraw that consent anytime. This won't affect processing that already occurred.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our site work properly and understand how it's being used. Here's what's running:

Essential Cookies

These are necessary for basic site functions. They remember you're logged in, keep your shopping cart intact, and ensure security. You can't opt out of these without breaking the site's functionality.

Analytics Cookies

We use these to understand how visitors use our site — which pages are popular, where people get stuck, how long sessions last. This helps us improve the user experience. The data is aggregated and anonymized.

Preference Cookies

These remember your choices like language preferences, display settings, or which region you're in. They make your experience more personalized.

Marketing Cookies

These track your activity to show you relevant ads on other sites and measure campaign effectiveness. You can opt out of these through your browser settings or our cookie consent tool.

Most browsers let you control cookies through their settings. Check your browser's help section for instructions. Keep in mind that blocking cookies might affect site functionality.

Data Retention

We keep your information for as long as necessary to provide our services and meet legal obligations. Here's the general approach:

• Active accounts: We retain your data while your account is active and you're using our services
• Closed accounts: After you close your account, we keep essential records for 7 years to meet Australian tax and business regulations
• Course records: Learning records and certificates are kept indefinitely so you can access them later for career purposes
• Marketing data: If you unsubscribe from marketing, we keep a record of this permanently (so we don't accidentally email you again)
• Support inquiries: We keep correspondence for 3 years to reference past issues and improve support quality

After these periods, we either delete your data or anonymize it so it can't be linked back to you. Some aggregate statistical data might be kept longer for research purposes, but it won't identify you personally.

International Data Transfers

While we're based in Australia, some of our service providers operate servers in other countries. This means your data might be processed outside Australia, potentially including the United States, Singapore, or European Union countries.

When we transfer data internationally, we ensure adequate protections are in place through:

• Standard contractual clauses approved by Australian authorities
• Choosing providers in countries with strong privacy laws
• Ensuring providers meet rigorous security standards
• Regular audits of how transferred data is handled

If you have concerns about where your data is stored, contact us and we'll provide specific details about our current infrastructure.

Children's Privacy

Our services are designed for adults in professional settings. We don't knowingly collect information from anyone under 18. If you're under 18, please don't use our services or provide us with any personal information.

If we discover we've accidentally collected data from someone under 18, we'll delete it promptly. If you're a parent or guardian and believe your child has provided us with information, please contact us immediately.

Changes to This Policy

We update this policy occasionally as our services evolve or laws change. When we make significant changes, we'll notify you through:

• An email to your registered address
• A prominent notice on our website
• An in-app notification when you next log in

We'll give you reasonable notice before changes take effect. If you disagree with the updated terms, you can close your account before they come into force. Continuing to use our services after the changes means you accept them.

We always post the date of the latest update at the top of this page, and we maintain an archive of previous versions if you want to see what changed.

Third-Party Links and Services

Our courses sometimes link to external resources, tools, or websites that we think are useful. These third-party sites have their own privacy policies that we don't control.

We're not responsible for how these external sites handle your information. Before providing personal data to any third-party site, we recommend reading their privacy policy to understand their practices.

Some courses use third-party tools (like presentation software or collaboration platforms) as part of the learning experience. When this happens, we'll let you know upfront and explain what information might be shared with those services.

Complaints and Disputes

If you have concerns about how we've handled your personal information, please contact us first. We'll do our best to resolve the issue quickly and fairly.

Here's our internal complaint process:

• Email your concern to support@worentavilo.com with "Privacy Complaint" in the subject line
• We'll acknowledge your complaint within 7 days
• We'll investigate and provide a detailed response within 30 days
• If you're not satisfied with our response, we'll explain your options for escalation

If we can't resolve your concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority that oversees privacy law compliance in Australia.